Research Paper : Emotional Intelligence and Emotional Labor of Hair Beauty Practitioners Impact on Job Performance

Chun, Hye-suk; Jin, Young Mi

Journal of the Korean Society of Cosmetology 2015;21(6):1203-1211.
Published online December 31, 2015.

감성지능과 감정노동이 헤어미용종사자의 직무성과에 미치는 영향

천혜숙, 진용미

Research Paper : Emotional Intelligence and Emotional Labor of Hair Beauty Practitioners Impact on Job Performance

Hye-suk Chun, Young Mi Jin

Abstract

The purpose of this study is to recognize the effect of emotional intelligence and emotional labor on job accomplishment of the hairdressers. The survey was conducted for hairdressers working in Seoul and Gyeonggi-do and the measuring instruments were frequency analysis, factors analysis, reliability analysis, multiple regression, and SPSS 21.0 program to analysis 292 questionnaires. As the result, Emotional Intelligence and Job Performance level is three-dimensional factor has been derived each dimension is emotio nal labor are two factors were derived. Also, individuals who have achieved EQ than others tend to also achieve the higher job accomplishment.This research can be a reference for base meterial of increasing salon management by increasing job performance of Hairdressers and it claims necessity of the program s to develop inner act factors of EQ and emotional labor. As the future work, we will study about programs in detail and their adaptation for actual training of hairdressers to prove the effect and result what we concluded in this research.

Key Words: Emotional intelligence, Emotional labor, Job performance, Hair Beauty professionals