Journal of the Korean Society of Cosmetology 2013;19(1):94-103.
Published online February 28, 2013.
미용실 CS교육에 따른 직무만족도, 서비스품질, 고객만족도 차이
임영미, 윤천성
The Differences of Job Satisfaction, Service Quality and Customer Satisfaction by CS Education availability in Beauty Shop
Young Mi Lm, Chun Sung Youn
Abstract
The purpose of this study is to figure out the condition of beauty service education, and to examine differences and effects for employees` job satisfaction, service quality and customer satisfaction by CS(Customer Satisfaction) education program`s exists. Employees` job satisfaction, service quality and customer satisfaction were high in the beauty shop have CS education than have not it. Therefor, CS education is needed to improve employees` job satisfaction, service quality and customer satisfaction.
Key Words: CS, Customer Satisfaction education, Job satisfaction, Service quality, Customer satisfaction


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