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Journal of the Korean Society of Cosmetology 2015;21(1):41-51.
Published online February 28, 2015.
헤어미용서비스에서 의사소통, 기술, 고객응대가 고객만족 및 전환의도에 미치는 영향
박선예, 이영선
The Effects of Communication, Hair Designer’s Skill and Service Management on Customer Satisfaction and Switching Intention in Hairdressing Services
Sun Rea Park, Young Sun Rhee
Abstract
The objective of this study is to investigate the effects that hair designer
Key Words: Communication, Customer satisfaction, Hair designer`s skill, Service management, Switching intention
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