| 헤어 미용업 종사자들의 직무 스트레스와 감정노동에 따른 직무만족과의 관계 |
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오정훈, 송연숙 |
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| Research Paper : The Relations on Job Satisfaction According to Job Stress and Emotional Labor of the Hair Beauticians |
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Jung Hoon Oh, Yeon Sook Song |
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| Abstract |
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This study conducted a questionnaire survey against 380 beauty salon employees across the country in order to find out the relations of job stress and emotional labor on job satisfaction, and use the results as basic data in conducting related studies. The results were as follows: In terms of job stress factors, conflict with customers was the highest, followed by job demand, organizational system, inappropriate compensation and peer conflict. In terms of emotional labor factors, emotional labor was the highest, followed by extrinsic behavior, diversity and intrinsic behavior. In terms of job satisfaction factors, job itself was highest, followed by interpersonal relationship, economic factor and work environment. In addition, correlations were observed among job stress, emotional labor and job satisfaction in beauticians. |
| Key Words:
Beauticians, Emotional labor, Job satisfaction, Job stress |
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