| 화장품 판매원의 감정노동에 따른 직무스트레스와 이직의도 |
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조소윤, 장미숙 |
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| Research Paper : A Study on Job Stress and Turnover Intention Stemming from Emotional Labor among Cosmetic Salesmen |
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So-yoon Cho, Mee-sook Chang |
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| Abstract |
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This study attempted to figure out differences between job stress stemming of emotional labor and turnover intention against cosmetic sales representatives who appear to be highly stressed at work. The results are as follows: 65.2% were suffering from a high degree of emotional stress, and 49.2% had turnover experience. |
| Key Words:
Cosmetic salesmen, Emotional labor, Job stress, Turnover intention |
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