Journal of the Korean Society of Cosmetology 2016;22(6):1361-1367.
Published online December 31, 2016.
뷰티케어 서비스 접점관리 향상방안에 관한 연구 - 피부관리실을 중심으로 -
백혜연
A Study on the Improvement Strategy of Beauty Care Service MOT Control
Hye-yeon Paek
Abstract
Now the healthcare service industry is following suit, redesigning its business models to better capture, serve, and keep a growing class of empowered customers. So, these days, it seems the phase
Key Words: Beauty care service, Importance-Performance Analysis, MOT


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