Journal of the Korean Society of Cosmetology 2017;23(5):1015-1024.
Published online October 31, 2017.
미용실 관리자의 커뮤니케이션 코칭과 조직구성원의 조직몰입이 직무만족과 업무성과에 미치는 영향
노여진, 진용미
The Influence of Communication Coaching of Beauty Shop and Organizational Commitment of Organization Member on Job Satisfaction and Work Performance
Yeo-jin Noh, Yong-mi Jin
Abstract
The purpose of this research is to suggest the direction of coaching education for manager by investigating how communication coaching of beauty shop manager and organizational commitment of organization member influence on job satisfaction and work performance and checking the level of communication coaching that organization members put emphasis by that. And its results are as the followings. First, as the results of investigating the level of communication coaching, organizational commitment, job satisfaction and work satisfaction, communication coaching was drawn as three factors such as relation, feedback, listening closely, organizational commitment was done as three factors such as aggressive engagement, emotional engagement, moral engagement, job satisfaction was done as two factors such as working environment, job satisfaction and work performance was done as single level. Second, as the results of the influence of communication coaching of beauty shop managers on job satisfaction and work performance of organization members, it appeared that working environment, work satisfaction and work performance rise as the factor of communication coaching factor rises. Third, as the results of the influence of organizational engagement of organizational commitment of organization member on job satisfaction and work performance, it appeared that working environment, work satisfaction, work performance rise as organizational commitment rises and work performance rises as job satisfaction rises. As the final conclusion, it is considered the plan that makes the organization members be satisfied with their works and improves their performances by increasing the engagement of its members through specific research of coaching activities of mangers.
Key Words: Communication coaching, Job satisfaction, Organizational commitment, Work performance


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