Journal of the Korean Society of Cosmetology 2018;24(5):915-924.
Published online October 31, 2018.
미용실 종사자의 감정노동이 대인관계스트레스에 미치는 영향 -커뮤니케이션의 매개효과를 중심으로-
이희아
The Effect of Beauty Professional Worker’s Emotional Labor on Interpersonal Stress -With Communication as Mediated Effect-
Hee-a Lee
Abstract
The research is to understand how emotional labor effects both interpersonal stress and communication, also how emotional labor effects interpersonal stress with communication as mediated effect. This research is conducted for worker in beauty parlor in Seoul through internet survey. First, Emotional labor has direct effect on interpersonal stress. We could understand the heavier emotional labor worker experiences, the worse effect on interpersonal stress worker experiences. Second, Emotional labor has direct effect on communication. We could understand the more positive communication worker experiences, the less interpersonal stress (the less emotional labor) worker experience. Third, the positive communication such as communication ability in group, communicative and emotional expression with superior, strong cohesion with colleague, sharing information with management has good impact on interpersonal stress. The better communication worker experiences, the less interpersonal stress worker experiences. Forth, There
Key Words: Beauty professional worker, Communication, Emotional labor, Interpersonal stress


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