뷰티케어 서비스 접점관리 향상방안에 관한 연구 - 피부관리실을 중심으로 - |
백혜연 |
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A Study on the Improvement Strategy of Beauty Care Service MOT Control |
Hye-yeon Paek |
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Abstract |
Now the healthcare service industry is following suit, redesigning its business models to better capture, serve, and keep a growing class of empowered customers. So, these days, it seems the phase |
Key Words:
Beauty care service, Importance-Performance Analysis, MOT |
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