| 미용서비스업의 서비스스케이프가 직무만족과 고객지향성, 고객시민행동에 미치는 영향 |
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이영주, 채순님 |
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| Research Paper : The Beauty of the Landscape is the Employee of the Service or Services, Customer Orientation and Customer Impact on Civil Action |
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Young Joo Lee, Soon Nim Chae |
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| Abstract |
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This study of the physical environment, service, hospitality and beauty of employee satisfaction and customer orientation is landscape impact on the customer`s customer orientation and employee commitment and customer citizenship behavior were used to evaluate the dyadic data. First, the employee who worked within the service component of the landscape, business support, business environment, three elements of safety facilities in relation to the impact on job satisfaction has seen results working environment and business support, except for the safety facilities for positive impact on job satisfaction in the relationship. In addition, employee satisfaction and employee`s positive impact on the relationship between customer orientation that has been identified as Chung. And customers and employees of the customer-oriented and positive customer relationships in an immersive and remained in effect, either customer loyal customers an immersive, participation is a component of the civil action, the cooperation actions that influence Action confirmed. |
| Key Words:
Servicescape, Job satisfaction, Customer orientation, Customer commitment, Customer, Citizen action |
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